Shipping Policy
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Effective Date: October 20245
At Kingston to the Rescue, we work hard to make sure your books and merchandise are delivered quickly and safely. Please review our Shipping Policy below.
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1. Processing Time
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Orders are processed within 2–5 business days after payment is received.
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Orders placed on weekends or holidays will be processed on the next business day.
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2. Shipping Rates & Delivery Estimates
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Shipping costs are calculated at checkout based on your location and order weight/size.
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Estimated delivery times:
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Domestic (U.S.): 5–10 business days
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International:10–20 business days depending on destination]
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Please note: Delivery times are estimates and not guarantees. Delays may occur due to carriers, customs, or events beyond our control.
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3. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information (if available based on shipping method).
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4. International Shipping
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We ship to select countries outside the U.S.
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Customers are responsible for any customs duties, import taxes, or fees imposed by their country.
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We are not responsible for delays caused by customs processing.
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5. Shipping Restrictions
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We cannot ship to P.O. Boxes, APO/FPO addresses, or certain countries due to restrictions.
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Oversized or heavy items may have limited shipping options.
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6. Lost or Delayed Packages
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Once an order has shipped, responsibility for delivery lies with the carrier.
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If your package is lost or delayed, please contact the carrier directly with your tracking number.
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We will assist as much as possible, but we are not liable for carrier delays.
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7. Damaged Packages
If your order arrives damaged, please contact us within 7 days with photos of the packaging and items. We will work with you to resolve the issue.
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8. Contact Us
If you have any questions about this Shipping Policy, please contact:
Kingston to the Rescue
Email: info@kingstontotherescue.com