Shipping Policy
Effective Date: October 20245
At Kingston to the Rescue, we work hard to make sure your books and merchandise are delivered quickly and safely. Please review our Shipping Policy below.
1. Processing Time
-
Orders are processed within 2–5 business days after payment is received.
-
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates & Delivery Estimates
-
Shipping costs are calculated at checkout based on your location and order weight/size.
-
Estimated delivery times:
-
Domestic (U.S.): 5–10 business days
-
International:10–20 business days depending on destination]
-
Please note: Delivery times are estimates and not guarantees. Delays may occur due to carriers, customs, or events beyond our control.
3. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information (if available based on shipping method).
4. International Shipping
-
We ship to select countries outside the U.S.
-
Customers are responsible for any customs duties, import taxes, or fees imposed by their country.
-
We are not responsible for delays caused by customs processing.
5. Shipping Restrictions
-
We cannot ship to P.O. Boxes, APO/FPO addresses, or certain countries due to restrictions.
-
Oversized or heavy items may have limited shipping options.
6. Lost or Delayed Packages
-
Once an order has shipped, responsibility for delivery lies with the carrier.
-
If your package is lost or delayed, please contact the carrier directly with your tracking number.
-
We will assist as much as possible, but we are not liable for carrier delays.
7. Damaged Packages
If your order arrives damaged, please contact us within 7 days with photos of the packaging and items. We will work with you to resolve the issue.
8. Contact Us
If you have any questions about this Shipping Policy, please contact:
Kingston to the Rescue
Email: info@kingstontotherescue.com